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 Our priority is to ensure that your holiday experience is enjoyable and that
you take home happy memories. We hope that we will be able to resolve any
queries that may arise easily and quickly.
 Dogs We welcome dogs but would appreciate if you bring their blanket or
basket as they should be kept off seats and bedding. Dogs should never be
left unattended in your boat and we reserve the right to charge extra if
they cause any damage.
Fishing
& Canoes An environment agency rod licence is required and no
live bait is to be kept inside the boats. Canoes must be towed behind the
boat and not stored on the roof.
Booking
A boat is not booked until a confirmation of booking has been despatched.
Failure by the hirer to pay the balance on time may lead to the cancellation
of the holiday and loss of deposit paid.
Parking
Free parking is provided at our hire base; however, all vehicles and
contents are left entirely at the owner’s risk.
Electrical supply The 240
volt supply on the boats is not a pure sine wave supply, and we cannot be
held responsible for any damage caused to computer equipment or personal
appliances. We recommend that you only use the supply for charging and not
direct use of laptops etc. The supply is only suitable for charging items
and for short term use of medium powered appliances. Maximum 750w (most
appliances have the wattage marked on them).
Property
We regret that we cannot accept any responsibility for damage to hirer's
property, baggage, personal effects etc. howsoever caused. Any property
belonging to passengers left on boats can be returned following receipt of
postage and packing charges.
Return
The boat must be returned, on time and in a clean, undamaged condition. The
boat is available from 2.00 p.m. on your day of arrival. Please ensure it is
returned by 9.00 a.m. and vacated by 9.30 a.m. on your last day. Failure to
return the boat on time may result in a charge of £50 for each 30 minutes or
part thereof.
Cancellation
Should the hirer cancel the booking we will make every effort to rehire the
boat. If we are successful the hirer will no longer be liable for the
balance due, but the deposit will be retained to cover expenses. If we are
unable to rehire then the hirer remains liable for the balance of the hire
charge.
If you have to cancel your holiday due to a more serious event then please
inform us as soon as possible. We will refund all monies, except a £20
administration charge, providing your cancellation conforms to any of the
conditions listed below. Documentary evidence will be required.
• Death or illness, of any member of the party listed on the booking form.
• Jury service, redundancy or overseas posting.
• Fire, flood, or other major incident affecting party members home.
Stoppages, Restrictions & Delays
Bookings are made and accepted on the basis that Country Craft Narrowboats
cannot be held responsible for any work programs, delays, restrictions or
stoppages imposed by Canal & River Trust (formally British Waterways) and no
compensation can be made for any resultant inconvenience, consequential or
other loss to the hirer. Country Craft Narrowboats cannot be held
responsible for any delays caused by breakdowns, repairs/damage to boats,
unforeseen defects, obstruction, damage or severe conditions arising on the
waterways.
Handover
The hirer and passengers undertake to receive and abide by all instruction
given during the handover. We reserve the right to refuse to handover the
boat to any person who, in our opinion, is not suitable, competent or
responsible for the hire. Should this arise then all money paid will be
refunded in full and the hirer shall have no further claim. We will
repossess the boat at any time if, in our opinion, the hirer is not behaving
responsibly, persistently refusing to treat the boat/canal or other canal
users with due care and attention or if the boat or any persons are at risk.
In these circumstances the hirer remains liable for the total holiday cost
and no refunds will be payable.
Boats will not usually be hired to single sex parties i.e. hen/stag parties
or the traditional ‘booze cruise’ - except at the discretion of Country
Craft Narrowboats. We are unable to hire a boat to any person under the age
of 21 and no persons under the age of 18 years are permitted to steer the
boat unless under adult supervision. Only the persons named on the Booking
Form may occupy the boat during the period of hire, unless prior permission
has been sought.
Insurance Boats are not insured
to cruise after dark. Full insurance cover is held for the boat and its
equipment this covers people named on the booking form for any third party
claims that may result directly from the operation of the boat. The hirer
will only be held responsible for the first £50 of each claim. However, if
damage has been deliberately caused, or caused by the hirer’s negligence, we
reserve the right to make a further charge. Hirers should check that they
have adequate insurance of their own to cover personal injury to, or
personal effects of, the hirer or crew as this is not covered by our
insurance. Country Craft Narrowboats cannot be held responsible for any
personal injury unless it results from their proven negligence. The hirer is
responsible for any claims made by Canal & River Trust (formally British
Waterways) for loss of water or any damage to property caused by the hirer.
Accidents
Please report any accidents or damage immediately. The hirer is in charge of
the boat and is responsible for its safe navigation. In the event of any
accident or damage to the boat, other craft, persons or property, it is the
responsibility of the hirer to obtain the names and addresses of the other
parties involved, together with those of any witnesses. Do not admit
liability or attempt/arrange any repairs to the boat without Country Craft
Narrowboats authority. |
